Privacy Policy

Digitech Media is a trading name registered in the Netherlands with the Chamber of Commerce (Kamer van Koophandel) under number 89334183. We are the data controller responsible for your personal data.

Contact: support@digitechmedia.co

We collect the following personal data:

• Contact form submissions: name, email address, business type, and message
• Automatically collected data: the timestamp of your submission, and the standard request data our hosting provider logs to run the site securely (IP address, browser type, page requested)
• Booking details, if you book a call: where a booking calendar is offered after you submit the form, choosing a time records your name, email address, the notes carried over from the form, the slot you pick and your time zone, so we can both be sent an invite. Booking is optional
• Analytics data (only with your consent): pages visited, time on site, browser type, and approximate location at country or city level. If you decline, or ignore the banner, no analytics script is loaded at all

We do not collect sensitive personal data (such as health, religious, or political information).

Under Article 6 of the GDPR, we process your data on the following legal bases:

• Contract performance (Art. 6(1)(b)): processing your contact form submission to respond to your inquiry and provide the requested marketing audit
• Legitimate interest (Art. 6(1)(f)): improving our website and services based on aggregated usage patterns
• Consent (Art. 6(1)(a)): setting analytics cookies to understand how visitors use our website (you may withdraw consent at any time)

We use your personal data to:

• Respond to your contact form submission
• Provide a free marketing audit as requested
• Communicate about our services if you have expressed interest
• Improve our website and user experience (analytics, with consent)

We will never sell your personal data to third parties or use it for purposes incompatible with those listed above.

We retain your data for the following periods:

• Contact form data: 24 months after your last communication with us, unless a longer retention period is required by law
• Bookings: the call record stays in our calendar and in Cal.com for as long as we keep the related enquiry, and is deleted with it
• Analytics data: 14 months (Google Analytics default retention period)
• Server logs: retained only briefly, per our hosting provider's standard retention

A copy of each enquiry also sits in our email inbox. Where you ask us to erase your data we remove that copy too — it is not covered by the automated deletion above, so we do it by hand.

We use the following third-party services to process your data:

• Supabase: the database where contact form submissions are stored. Data is held in the eu-central-1 region in Frankfurt.
• Vercel: hosting for this website and our client dashboard; processes requests and keeps the server logs described above.
• Resend: sends us an email notification when you submit the form. That notification contains the details you submitted, so we can reply to you directly.
• Telegram: we also receive an alert in a private team chat so enquiries are not missed. That alert deliberately contains no personal data — it says only that a submission arrived and that the details are in our email. We changed this in September 2026, because Telegram offers no data processing agreement to operators of its bot interface.
• Cal.com: where a booking calendar is offered, it schedules the call and receives your name, email and the notes carried from the form. It loads only after you have submitted the form, never while you are reading the site.
• Google Analytics: collects the usage data described above, and only if you consent. Google acts as a data processor.

We only share your data with third parties when necessary to provide our services and under appropriate data processing agreements.

We use a limited number of cookies on our website. Essential cookies are required for the site to function. Analytics cookies are only set with your explicit consent.

For full details, please see our Cookie Policy.

Your data is stored inside the EEA. Our Supabase database runs in the eu-central-1 region in Frankfurt, so contact form submissions are held within the European Economic Area at rest.

Several of the processors above are established in the United States and may access data from there — Supabase and Vercel to operate and support the service, Resend to deliver our notification emails, Cal.com for scheduling, and Google where you have accepted analytics. Those transfers rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission, incorporated into those providers' data processing terms
• Or, where the provider is certified, the EU-US Data Privacy Framework

You can ask us which mechanism applies to a particular provider and we will tell you. Our Telegram alerts travel through that company's international infrastructure, but as described above they carry no personal data, so nothing about you is transferred by that route.

As a data subject, you have the following rights:

• Right of access (Art. 15): request a copy of the personal data we hold about you
• Right to rectification (Art. 16): request correction of inaccurate data
• Right to erasure (Art. 17): request deletion of your data ("right to be forgotten")
• Right to restriction (Art. 18): request that we limit how we use your data
• Right to data portability (Art. 20): receive your data in a structured, machine-readable format
• Right to object (Art. 21): object to processing based on legitimate interest
• Right to withdraw consent (Art. 7): withdraw your consent for analytics cookies at any time via the Cookie Settings in our footer

To exercise any of these rights, email us at support@digitechmedia.co. We will respond within 30 days.

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
autoriteitpersoonsgegevens.nl

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, please contact us:

Digitech Media — KVK 89334183
Email: support@digitechmedia.co
Netherlands